Ow looks like something went wrong with your shipment out of our will. Please contact our support with a clear description and pictures of what went wrong with your delivery and we will get back to you asap.
Café Quarantaine is an overarching online shop platform. Created in these difficult times we’re not able to provide for shipments ourselves due to public safety measures. So we collect your orders and send them to each brand individually for shipping to you. Due to different shipment partners it’s possible some orders might get to you sooner or later and will not arrive as one package. We’re working hard for a better solution to this challenge, do bare with us in these challenging times.
Café Quarantaine is an overarching online shop platform. Created in these difficult times we’re not able to provide for shipments ourselves due to public safety measures. So we collect your orders and send them to each brand individually for shipping to you. Some producers decided to drop shipping costs for you in these times, others can’t because they’re in full start-up and financially not able to provide free shipments. We’re here to support these local producers, we’re working hard every day to improve your experience.
You can add products to your shopping cart by pressing the little bag icon, you can save your orders in your profile or go to check-out instantly without making a profile. Do provide us with the right shipping and billing info, we will send daily order updates to our brands. During check-out you will be given the option to send your order to a loved one or from your billing address varying delivery address.
For now we only ship to Belgium for individuals. Are you a B2B customer inside or outside Belgium do contact our sales representative and we can work out a custom deal and shipment for you.
We’re working hard on a high performance tracking system for your orders. For now when you’re payment is received, we confirm your payment by mail and provide you with a tracking code(s) for your products.
DROPS & Cafe Quarantaine value your privacy, we only keep your info for the time needed, we will not share your info with third parties not involved. We will not add you to marketing lists unless you clearly opted in on check-out. We also work with “https” certified servers & secure payment partners as Bancontact & Paypal only, provided by our highly valued & respected partner Mollie. Which ensures you of a safe order so you can be at ease at all times. If you would like to see a copy of the info we keep during your order, shipment & delivery send us a mail and we will supply you all the info. Would you like us to delete your info, please do contact us and we will do so according to legal GDPR, EU & Belgian guidelines.